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Frequently Asked Questions
Downloading
Installation
Purchasing
Licensing
Creating
InquiryBases
Distributing
InquiryBases
The
Editor
Using
Images
- I'm
having problems downloading Lines of
Inquiry. What do you recommend?
- We recommend the
use of "download managers" to make downloading
large programs easier.
Google's
list of download managers
- When
I try to download Lines of Inquiry,
it gets to 99% but never completes.
What can I do?
- This problem has
been reported when using Internet Explorer.
Please try using a download manager
- see above.
- I
downloaded the Lines of Inquiry Installer
zip file, now what?
- Find the downloaded
file and unzip it to a temporary folder.
Navigate to the folder and find the
file "LOI_Setup.msi". Double-click on
the file to run it. This will begin
the Lines of Inquiry installation.
- I'm
having problems with the Lines of Inquiry
installation. What can I do?
- You may require
the Microsoft .NET Framework 1.1. version
of Windows (click
here to check - the results will
be shown in a new window). For other
installation problems, please contact
us.
- What
do I do with the downloaded Installer
file after installation is complete?
- You do not need
this file anymore. You can delete it
and the other files in the temporary
folder if you like.
- Is
Lines of Inquiry incompatible with any
other programs?
- There are no known
program incompatibilities with Lines
of Inquiry.
- Is
it safe to provide my credit card information
online?
- Security is a
high priority to us. When you make your
purchase, you can rest assured that
your sensitive data is safe. We use
PayPal whose SSL (secure socket layer)
technology which is one of the best
software solutions available today for
secure commerce transactions. If you
have any further concerns, please feel
free to contact
us.
- I
previously purchased an older version
of Lines of Inquiry. How do I upgrade?
-
- Download the new version and
install it.
- Email us at at info@linesofinquiry.com
and supply the email address you
used to purchase the original Lines
of Inquiry and your prior order
information. This information was
sent to you when you purchased Lines
of Inquiry. If you do not have your
order number, you can have it sent
to you by providing your email address.
Also include the registration information
from the new installation.
- Once your prior order information
is verified, we will email you the
new unlock codes.
- I
purchased an older version of Lines
of Inquiry just before the upgrade was
released. Shouldn't my upgrade be free?
- Yes, we agree
that it should be. If you purchased
Lines of Inquiry within a month of the
update date then the upgrade will be
free. Please follow the above steps
to get your free copy.
- I
lost my unlock code. What should
I do?
- You can get your lost unlock code by
emailing our support team at support@LinesofInquiry.com. Please send
your message from the email address used when you first
registered and include your unique registration number.
- Can
you explain your license agreement in
plain English?
- Basically, a single
user can install and use a registered
copy of Lines of Inquiry on a single
computer. You cannot share your registration
code with other users or use a single
registration code on more than one machine.
- So
if I buy a copy of Lines of Inquiry,
I can't use it on my computer at home
and on my computer at work/school?
- According to the
terms of the license agreement, no.
But we have granted permission to do
so on more than one occasion. If you
are interested in doing this, just ask
us.
- I'd
like to give my friend a copy. Can I
and how do I go about it?
- Your friend is
welcome to download the latest free
trial version of Lines of Inquiry. But
you may not share your
registration code with anyone, as stated
in the license agreement. Doing
so will void any upgrade pricing, support,
or other services provided in conjunction
with your purchase.
- Can
I create an InquiryBase from an existing
fixed site?
- Yes, you need
to recreate the site structure using
the InquiryTree then copy the content
from each fixed page into the corresponding
InquiryBase page. Most of the information
can be copied directly from the fixed
site into the Enterprise Edition's editor.
If the page has images or other
objects, these must be extracted
from the fixed site (see FAQ A002) and
the HTML editor used to point the HTML
to their new locations.
- How
can I access the HTML content of a page
on my fixed website"?
- This can be achieved
using Internet Explorer:
- Click 'Tools', 'Internet Options',
Delete Files', check 'Delete all
offline content', 'OK'.
- Use Internet Explorer's address
bar to directly access the required
page of the fixed site.
- Access the local cache folder
- click 'Tools', 'Internet Options',
Settings', 'View Files'.
- Select and copy all the files
(Ctrl-A to select them all then
Ctrl-C to copy).
- Create a new folder and paste
(Ctrl-V) the cache files into it.
- What
is the "Default Directory" -- or, what
should I choose it to be?
- The default directory
is the location on your computer where
your InquiryBases will be saved for
use with other applications like the
email client. You can choose a different
location if you like. You may want to
create a new directory for each project.
- How
can I insert HTML content into an InquiryBase
page?
- Follow this process:
- Select and copy the required
HTML to the clipboard with Ctrl-C
- Use the InquiryTree to select
and edit the required InquiryBase
page.
- Click the HTML checkbox in the
Lines Of Inquiry editor.
- Paste the HTML into the editor
using Ctrl-V.
- Edit the HMTL images tags to
point to the Lines Of Inquiry Client
images folder.
- Save the page and exit the editor.
- Copy the graphics files into
the Lines Of Inquiry Client images
folder.
- How
do I handle Flash images?
- Flash files are
treated just like image files.
- What
files are zipped by the Enterprise Edition
before they are sent out to an email
recipient?
- When you choose
the 'Send' option an InquiryBase is
automatically zipped so it can be attached
to an email. The folder structure of
an unzipped example is shown below:
The files and folders are:
- Parts_database is
folder you create to put the InquiryBase
in.
- data is the folder
that contains all the InquiryBase
- Lines_Of_Inquiry.html
is the loader or startup file
- engine is the folder
containing the components needed
by the program to view the InquiryBase
- Parts_Ordering is
the name of the InquiryBase
- Parts_Ordering_Files
is the name of the folder containing
the associated images and documents
- I'm
having problems formatting a page after
I pasted in the content from a fixed
web page. What should I do?
- Images and references
are not visible in the editor unless
you go 'behind the scenes' with the
HTML editor. Here you may find that
the images and reference HTML tags point
to nonexistent directories (they only
exist on the server that originally
hosted the web page). For more information
on this please refer to the Using and
Working with HTML sections of the Lines
of Inquiry Help.
- How
can I create images on my web pages
outside Lines of Inquiry?
- Lines of Inquiry
generates the HTML code when you add
an your image to your page. However,
if you want to produce very sophisticated
graphical pages you can also use an
HTML editing program, such as Front
Page or Dreamweaver. Refer to the help
with those programs for instructions
about using images.
The HTML syntax for using an image is
quite simple. Assume your image is named
"my_image.jpg" and is in the same directory
as your web page. Here is the syntax
to show the image in the page:
-
- <img
src="my_image.jpg">
-
- It is also a good idea to add the
image dimensions. For example:
-
- <img
src="my_image.jpg" width="10"
height="20">
-
- If you want to wrap text around a
graphic then add an align attribute:
-
- <img
src="my_image.jpg" align="left">
-
- There are more options available
for the img tag. Refer to an
HTML reference guide for more information.
- How
do I make an image a hyperlink?
- This can be achieved
in the editor using the hyperlink command
on the toolbar. Alternatively you can
add code in the HTML editor or an HTML
editing program (see above). For hand-coding,
use the anchor tag to add a hyperlink.
This is similar to making a hyperlink
from text:
<a
href="another_page.html">
<img
src="my_image.jpg" width="10"
height="20"></a>
- The above will leave a blue border
around the image, indicating the hyperlink.
Specify a zero-width border in the image
tag to get rid of it:
<a
href="another_page.html">
<img
src="my_image.jpg" width="10"
height="20" border="0"></a>
Refer to an
HTML reference guide for more options
for the anchor tag. |
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If you are viewing this page in a browser, you
already have all the software
you need to search, view and send emails from
a portable website.
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©GreenRock Software Ltd, 2003 - 2004 All
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